Terms of Service
Last Updated: November 2024
Introduction
Welcome to Emberstone. These Terms of Service govern your use of our game development services, consultation offerings, and website. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Our services are designed to assist game developers in creating engaging arcade and simple games through professional design consultation, game balancing, and monetization strategies. We are committed to providing quality service while maintaining transparency in our operations.
Service Usage Terms
Acceptable Use Policy
When using our services, you agree to engage with our team in a professional and respectful manner. Our consultation services are provided to support legitimate game development projects and educational purposes.
You agree not to use our services for any purpose that violates applicable laws, infringes on intellectual property rights, or promotes harmful content. We reserve the right to refuse service to projects that do not align with our values or professional standards.
Permitted Uses
Our services are designed for game developers seeking professional consultation on arcade games, simple mobile games, and casual gaming experiences. You may use our expertise to enhance your game's mechanics, balance gameplay elements, develop monetization strategies, and optimize player engagement.
All recommendations and strategies provided are intended as professional guidance and should be adapted to your specific project needs and target audience.
Service Access Requirements
To access our consultation services, you should have an active game development project or clear plans to begin one. While we welcome inquiries from developers at all experience levels, our services are most beneficial for those with a defined project scope.
Access to our services may require providing project details, development timelines, and specific consultation needs during the initial engagement process.
Fair Usage Guidelines
We strive to provide thoughtful, detailed consultation to all clients. To ensure quality service for everyone, we may establish reasonable limits on consultation hours, revision rounds, and response times based on your selected service package. These limits will be clearly communicated during the engagement process.
Account and Access
Client Relationships
While we do not require formal account creation to inquire about our services, engaging with our consultation offerings establishes a client relationship. This relationship is built on mutual respect, clear communication, and professional collaboration.
For ongoing projects, we maintain client records that include project details, consultation history, and agreed-upon deliverables to ensure continuity and quality service.
Information Security
You are responsible for maintaining the confidentiality of any project information you share with us. We treat all client information with professional discretion and implement reasonable security measures to protect your data.
If you believe your project information has been compromised or accessed without authorization, please notify us immediately so we can address the situation.
Service Engagement and Termination
Either party may terminate a consultation engagement with reasonable notice. Completed work and partial deliverables will be provided up to the termination date. Any prepaid consultation fees will be handled according to the terms agreed upon at the start of the engagement.
Service Availability
Service Delivery
We make every effort to provide consistent, high-quality consultation services. However, service availability may be affected by project demand, scheduled breaks, or unforeseen circumstances. We will communicate any significant delays or schedule changes promptly.
Response times for inquiries and consultation requests typically range from 24 to 48 hours during business days, though this may vary based on current workload.
Service Features and Offerings
Our service offerings include game design consultation, gameplay balancing, monetization strategy development, and player engagement optimization. The specific features and deliverables for each engagement are determined based on your project needs and selected service level.
We continuously refine our consultation approaches based on industry developments and client feedback. Features and methodologies may evolve over time to better serve your game development needs.
Service Modifications
We reserve the right to modify, enhance, or discontinue specific service offerings with reasonable notice to active clients. Such changes are typically made to improve service quality or adapt to industry developments. Ongoing client engagements will be honored according to the terms established at the start of the project.
Intellectual Property
Your Content Ownership
You retain all rights to your game concepts, characters, storylines, and other creative elements that you bring to the consultation. Our role is to provide professional guidance and recommendations that you can apply to your owned intellectual property.
Any game designs, mechanics, or assets you create remain your property. Our consultation does not transfer ownership of your creative work to us.
Consultation Deliverables
Documents, strategies, and recommendations we provide as part of our consultation services are licensed to you for use in your game development projects. You may implement these recommendations as you see fit for your specific game.
While you receive full rights to use our consultation deliverables for your project, we retain the methodologies and general knowledge we develop through our consulting practice.
Our Materials and Branding
All content on our website, including text, graphics, logos, and design elements, is owned by Emberstone and protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our website content without permission.
Questions About These Terms
If you have any questions or concerns about these Terms of Service, we encourage you to reach out to us. We're committed to clear communication and addressing any uncertainties you may have about our service policies.
You can contact us through our website's contact form, and we'll respond to your inquiry as promptly as possible.